Forum Topic

Resident Parking permit application problem - is it just me?

Have just been applying to renew my resident parking permit under the new Band system and immediately hit a problem.  As the owner of an electric car I should be Band 1 and pay the lowest tariff of £60. But instead I was told I was liable to pay £140 - which is Band 7 for a car with very high emissions.Nothing I could do to alter this online and no sign of a phone number to speak to a human nor even an email address.  I eventually found an email address online and wrote in only to get an automatic reponse that it would take about 10 working days. Anybody else hit this problem? Any people being charged with the wrong Band tariff?  (up or down)

Jackie Elton ● 9d5 Comments

Problem now sorted thanks to Councillor intervention! But please check your vehicle band- as they have now made it complicated - make sure you are paying the "right" amount. Band 1 is £60 for a first vehicle (electric) Band 2 £70 adn then goes up in £10 increments to Band 7 which is £140.  I should have been charged £60 but was charged £140. So please watch out!

Jackie Elton ● 7d

You do have to check tech!  And contact Councillors to intercede on your behalf if you don't get a good enough reply.

Philippa Bond ● 8d

Its Hounslow.What bothers me about this, is that I could have easily just paid without realising it was the wrong band and it looks like there is a computer glitch in the system so its unlikely I am the only one with this issue.

Jackie Elton ● 8d

In Ealing or Hounslow?

Dilys Jones ● 8d

I have emailed parking permit people in the past and they definitely came back to me much more quickly than 10 days so fingers crossed. They are actually quitehelpful when they do reply.

Helen Whitman ● 8d