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"what are the rules"Precisely. One rule for e-bike vendors another rule for any other business with access to either pavement or roadway infrastructure.E-bike operators can and do leave their equipment just about anywhere. Cafes get a PCN when a table leg is awry. When this was brought to Katherine Dunne's attention with the mention that Wandsworth and other boroughs simply round up those bikes and hold them for ransom, she replied "there exists no law" blah blah blah. Bikes clearly left by the vendor in a disabled bay across from where they belong on Glebe Street. Idiots leaving bikes in the cycle lane. And it's beyond Katherine's wit to do anything? Because there isn't a law? Told to report to the vendor and FixMyStreet. The former takes days to respond with some blanket blather from corporate and zero working knowledge of specifics, the latter inundated and not compensated accordingly for the ever-growing task. Nor do parking wardens engage with any protocol whilst they walk right on by all the detritus.Katherine's solution? Censure. In a letter to me from LBH Customer Relations:Subject: Decision to invoke the Managing Complainant Behaviour PolicyI am writing to inform you that, following continued contact with the London Borough of Hounslow Council regarding Electric Bikes, the Council is now invoking its Managing Complainant Behaviour Policy, effective immediately. This decision has been made due to the persistent nature of your communications, which have been deemed unreasonable under the terms of the policy.Oddly, when evidence presents on a daily basis the system has failed, I thought it pertinent to robustly scrutinize by way of sharing photos with Katherine et al. Here's a thought...fix the problem. Eliminate photo ops. Grow a spine. Do your job.

David Lesniak ● 8d

Much to my surprise, I received the e-mail below from Cllr Dunne’s account within an hour of my enquiry.Dear Peter,Thank you for your email.To clarify, despite the way the decision has been reported in the press, this was not about removing a particular provider from the borough. Following the trial of the e-bike scheme in Hounslow and the decision to make the associated parking bays permanent, an open, competitive tender was run to appoint e-bike providers with new contracts. This decision was driven by resident feedback and the opportunity to implement a contract-based model that allows for stronger accountability and service improvements as the previous arrangement with Lime was done via a voluntary memorandum of understanding.The competitive tender was run impartially by council officers under normal tender rules and government guidance and, therefore, councillors were not involved in selecting the winning providers. I was surprised that Lime's bid was not one of the strongest. However, this probably reflects my own bias as someone who uses Lime bikes and had not had experience of other e-bike providers. Foret and Voi bikes operate in a number of London boroughs, not just Hounslow, with Forest in particular operating in a similar number of boroughs to Lime. For more information about the operating areas, please see our e-bike webpages. However, I do appreciate the difficulties the decision has caused some riders, especially those travelling to and from Richmond. I am aware that Richmond is reviewing its e-bike providers and parking arrangements in the autumn so making a decision on this basis would not necessarily have been long-lasting. On this point, it has been clear for some time joined-up approach to e-bikes across London is needed and it is of considerable frustration to me that we have not yet been able to bring about a London-wide e-bike hire scheme with consistent providers and parking rules. Hounslow signified its intent to join such scheme over a year ago, as did many other boroughs. However, some boroughs were not on board and at least one e-bike operator indicated that it would not cooperate with such a scheme if it wasn't awarded a contract or didn't like the rules. Since then, the government has listened to our lobbying for e-bike hire scheme regulation by transport authorities such as TfL and has indicated that this will be included in the English Devolution and Community Empowerment Bill. In the meantime, councils are having to either accept uncontrolled e-bike schemes in their boroughs, put voluntary agreements in place, or run competitive tenders to influence service provision and earn revenue that can be put back into active travel and transport-related projects (especially important given the general financial position of local government). I have fought hard in Hounslow to persuade often sceptical councillors in a car-dominated borough to prioritise active travel and to keep the e-bike scheme in place. There are some who would prefer to see it go altogether. So whilst I understand some people's disappointment as the loss of Lime, I am determined to make things work with the operators that have been appointed.Kind regards,Katherine

Peter Millman ● 10d

I have put together a Freedom of Information letter (or at least I asked Gemini to do it :).[Your Name][Your Address][Your Postcode][Your Email][Your Phone Number][Date]Freedom of Information RequestInformation Management TeamLondon Borough of HounslowHounslow House, 7 Bath RoadHounslow, TW3 3EBEmail: foi@hounslow.gov.ukDear London Borough of Hounslow,Subject: Freedom of Information Request regarding the selection of Voi and Forest Bikes and the deselection of Lime BikesI am writing to you under the Freedom of Information Act 2000 to request information about the process concerning the bike and scooter rental services in the borough.I would like to request the following specific information:Details of the complete process and criteria used for the recent selection and appointment of Voi and Forest bikes and e-scooters to operate in the borough.Copies of any formal proposals, bids, or tender documents submitted by Voi and Forest in relation to their appointment.Details of the process and reasons for the deselection or removal of Lime Bikes from the borough’s rental scheme.Copies of all internal and external communications, meeting minutes, reports, and decision-making documents related to the selection of Voi and Forest, and the deselection of Lime, from 1 January 2023 to the date of this request.I understand that the London Borough of Hounslow is required to respond within 20 working days. If any part of this request is not clear, please do not hesitate to contact me for clarification.I look forward to your prompt response.Yours faithfully,[Your Name]

Philip Hodges ● 10d