Forum Topic

Thames Water

Has anyone had any communication from this useless bunch about how much our bills are rising in the new financial year?

Susan Kelly ● 22h9 Comments

I had an email in February with a link https://www.thameswater.co.uk/help/account-and-billing/understand-your-bill?utm_source=price_rise&utm_medium=email&utm_campaign=how_you_are_billedGives you pdf files to click for 2025-26 and 2024-25. Open the file and page down to page 2, click on box 12 Household charges schedule, then click on the box Metered water and wastewater charges (assuming you're metered). Then you have to work out what applies to you - seriously....they make it as difficult as possible to find the charges.If someone can tell me how to post an image I can post my image of the highlighted relevant domestic charges.

Dilys Jones ● 14h

Water in this country is actually considerably cheaper than other developed countries. My issue is that any rise must be used for investment in the network to stop the sewage leakages in our rivers as this is appalling behaviour. Plus a limit on dividends to shareholders whomever they are.

Jayne Thorburn ● 15h

Instead of whining - why dont all the keyboard  whiners get up on their feet and  make a protest; stop paying your bill !

Anna Kirkpatrick ● 16h

I logged into my online account this morning and all there was was the next payment due this weekend, same as it's been for some time. Not a word about what happens after that and no other information from them.

Susan Kelly ● 16h

My bill has risen 37%. State pension 4.1%

Chris Dakers ● 17h

I received an email in February with a link to changes to charges on their website.I am not sure if cutting and pasting the link would work but if you go their website under 'Account and Billing' you can see the new charges

Lesley Ward ● 18h

My bill has risen by 49%.

Paul Charlton ● 21h

I spoke with a chap from them on Friday to give im a meter reaading before the price rises kick in.He reckoned it will cost me £16 per month more,which works out at about a 40% rise.This is  so that they can carry on polluting rivers,tolerating leaks and giving our money to investors,native and foriegn.The last sentence is mine,not what he said.

Keith Iddon ● 21h

Nope, but I've had an e-mail telling me to log in to our account to get their latest bill.....problem is that they don't let businesses have an online account. I have pointed this out to them on previous occasions but they still send out their misleading e-mails. Bunch of amateurs.

Richard Greenhough ● 21h