Forum Topic

NatWest Outage this morning

Instead of coming clean and telling us they have a problem at their end they relentlessly tell me that the problem is at my end, going so far as to tell me how I might correct the problem. This smacks of a current problem under inquiry with The Post Office: when will "they" ever learn that truth is sometimes the best policy...particulary when you've been caught out. If their skins are too thin to tell the truth they might be in the wrong job. Closing their Chiswick branch is an indication not only of needing to save money but not wanting to engage with their customers.

James Petri ● 272d4 Comments

And what about the shop Cook. The other day they sent me an email giving me 10% discount. I go to the shop and make my selection and go to the till to be told that the discount ONLY applies to online orders. I leave the shop after laughter happy chat but when I get home I think "Where does it say that???" It's in the terms and conditions!!! Ye Gods!!! That's the smallprint: that's the bit that less than ONE PER CENT of people ever read. What on earth is that about??? Wait for it...when I ask why they put it in the small print, over several emails to and fro, at all points Cook completely ignore what I am asking about, answering a question I am not answering. When I insist on an answer they pass me up the line where I get no answer AT ALL. What on earth do they think they are achieving with this? Horrid little company.

James Petri ● 271d

Meanwhile, HSBC were busy making it difficult to pay an electricity bill (EDF, since you ask) due to making changes to their payment system, setting up a misleading message that sought to explain the issue, and then spending some time on an on-line chat trying to explain what they had done differently and no apology for not making it clearer to their customers.

Richard Greenhough ● 272d

Yes, and those businesses that deliver service actually go from Strength to strength. Richer Sounds are paramount in this regard.

N V Brooks ● 272d

The general principle by which businesses now operate is that the customer is always wrong.

Susan Kelly ● 272d