Forum Topic

Electronic Item - Consumer Advice

Interested if anyone can provide insight into the following.I recently attempted to return a faulty music unit which DPD have contrived to 'lose' Technically I wasn't eligible for a refund, but as the retailer have said they will issue a replacement (which I'm not keen on as I've lost faith with the brand / unit I returned) surely any new kit doesn't count as continuation of the terms of the original transaction and a refund could be issued?I'd rather be able to reinvest in alternate equipment. Thanks

Richard Schofield ● 337d4 Comments

Correct, although the replacement being offered has not been despatched yet and I've stated that this new unit is not preferable given it transpires the brand in question appears to have a wider issue with the specific fault.I'm aware the retailer are fulfilling their terms, my only conceivable route given they will receive full recompense from DPD is to try and appeal to their better nature and undertake to purchase my replacement from them in the hope this facilitates a viable route to refund me.

Richard Schofield ● 336d

I took it that the item was faulty outside to 30 day period and the retailer had offered to replace it, but the courier had lost the return.Having accepted the replacement by returning the original the option to refund is negated.

N V Brooks ● 336d

Why do you say that technically you weren't eligible for a refund? There is a 30-day time limit (counted from the day of delivery) for exercising the short-term right to reject. Did you miss the deadline? If you are within the time limit and the music unit isn't of satisfactory quality you aren't bound to accept the offer of a replacement. But if you've already agreed to accept a replacement, you've probably lost your right to reject.

Robert Fish ● 336d

I believe that you have answered your own question. You were not eligible for a refund and the retailer has replaced the item. Unless the replacement item is defective then they have fulfilled their contractual commitment and you have what you ordered. Unfortunately, buyer remorse is no grounds for a refund.

N V Brooks ● 337d