Forum Topic

So how many people don't keep their contact information with hospitals and doctors' surgeries up to date?  The post has been so wretched that appointments sent by post usually arrive after the appointment date has passed. can manage  Text messages are much more satisfactory but I have a friend who although she has a mobile cannot answer text messages as her eyesight is so poor.  (She has the text very large on her mobile so gets a text message and can manage to read it but needs to be able to phone back to confirm - and asks to be rung up initially anyway.)  There is a huge problem with the digital divide and some of the software that the NHS is using is not particularly easy to use eg the one where you are sent a text inviting you to make an appointment and you are asked to put in your date of birth.  So: after putting in my DOB (I'm absolutely sure of that whereas particular passwords I might forget and have to look up) and having entered it all in numbers and being told it is incorrect and then with letters for the months and being told it is incorrect and then in American format to be told yet again that the date is still incorrect is EXCRUCIATINGLY IRRITATING. It turns out that right out of view on the mobile screen there is a calendar and I am supposed to be scrolling my way through that - another irritation.  Who on earth designed this???  Most of us have been filling in forms on computers for years and the dates on credit cards for purchases are easy to fill in with slashes - so why has this been designed like this?  Perhaps it has been designed on a large computer - but I can't fit one of those in my pocket or handbag!

Philippa Bond ● 1080d