Nilo Clothing South Parade
I took a pair of jeans which had split in the bum area and asked if he could repair them, which he said he could. I wore them once and they split again (and no, I haven't got a big bum!). I took them back and asked for a refund, which he flatly refused saying that he'd done his job of repairing them. I refuted this statement and said he hadn't done a good job and he hadn't repaired them, as he said he would. I asked if he could try again and he said he could but he would charge me again. Needless to say, I didn't accept his generous offer. I asked if he could at least refund me half of what I had paid, but again he flatly refused. No apology, no "sorry madam". Very bad customer service, £15 down the drain. I feel cheated, and very miffed. Would you be?
Jill Merrett ● 1665d13 Comments