If there is an alternative, almost every resident in my street will change. M&M have no idea of good customer service. Waking up the whole street in the early morning shoving crates around the vehicle, slamming doors and not putting bottles in cooler boxes, in the shade behind the fence, not collecting empties, missed deliveries particularly for the elderly residents who rely on their deliveries are some of the complaints. They charge enough to offer a good service but really don’t care.I left after a very stupid row with them about payment until I finally sent a cheque which they admitted some months later had been received but torn up as they did not take cheques. A strongly worded letter of complaint eventually elicited a response from an empathetic from a member of staff. The debt was wiped out and I no longer order milk from them.
Elizabeth Ross ● 1906d