Forum Topic

Milk & More anyone else getting odd timing this week?

Morning just wondering if anyone else who uses them has had a bit of an erratic delivery pattern this week? I’m wondering if they’re suffering from short staff caused by the pingdemic much like a lot of other businesses. I like to use them because of the glass bottles but yesterday the milk arrived late and was left just inside the gate as if delivered by someone in a hurry, because they ignored the insulated milk minder and didn’t pick up empties.Anyone else had oddness this week? (Ps I know lots of people stopped using them because of difficulty in contacting them etc)Thanks Alex

Alexandra McDevitt ● 1924d14 Comments

Yes, I've had no deliveries at all for a week now, and two empties still sitting on the doorstep. I don't want to give up on them just yet as it's a good service normally. Will give them a couple more days.

Catherine Meisels ● 1924d

No milk today. At least nothing early this morning so if it is late delivered it will be spoiled in 15 minutes. Things are not the same as when Alan was doing the round but all businesses deserve to be given a chance at the moment because the likelihood is that they are victims of the pingdemic and are short of staff.

Andrew OSullivan ● 1924d

We've also had missed deliveries. Understand the problems they're having, but it's impossible to contact them over being mis-charged.

Linda Bright ● 1924d

I email them for refunds etc and always receive a response.contact@milkandmore.co.uk

Margot Crowther ● 1924d

I just spoke with them and they are having staff shortages just now. Service rep suggested it might continue for the rest of the week. Alan is sadly missed.

Karen Foster ● 1924d

Aah yes Alan was amazing wasn’t he. Such a lovely man and so good at his job. Well it’s good to know I’m not alone, thank you everyone for your helpful responses

Alexandra McDevitt ● 1924d

It is hard to get in touch with them now. Their web site says they are too busy to respond to emails "at this time" and to use the "Need any help?" button on the site to initiate a web chat. But there isn't a "Need any help?" button on the site.However after a long time listening to music on hold I managed to speak to them yesterday and their advice was to cancel deliveries for the rest of the week and hope that things are better next week.

Norman Redfern ● 1924d

I guess it depends which round you're on. I've had no problem with mine at all (Glebe Estate, Tue/Thu/Sat).

Richard Jennings ● 1924d

There has been something on BBC You & Yours recently and there was a customer or former customer who was intending to take them to court over their changes to make their services online only as this doesn't suit many of their old and elderly customers who are not online.Your problem does seem like your milkman may be away or ill.  A longstanding and reliable milkman is such a boon.

Philippa Bond ● 1924d

Aren't they are now owned by a German company whose family head moved to Switzerland to avoid German taxes.

Philippa Bond ● 1924d

Delivery arrived this morning after an apology was issued by email and a refund given for the missed day.

Jeremy Parkinson ● 1922d

Our delivery arrived this morning having had several apologies earlier this week. So hopefully back to normal.

Mike Preece ● 1921d

We've had three missed deliveries in the last ten days, then a delivery of milk that was already sour when left on the doorstep!  Very hard to communicate with M&M, as it's suspended its email account and web-chat, and you have to hold for nearly an hour to get through on the phone.  I understand that there are issues with staffing, but don't think making it harder for customers to get in contact is the answer.

Alison Foy ● 1918d

Just to add, that the ladies who answer the phone (when you eventually get through) are very helpful.  One of them even gave me details of four alternative providers, as right now I can't get out the house to buy milk from a supermarket.

Alison Foy ● 1918d