Forum Topic

Microsoft

Can anyone help? I received an email asking me to reactivate my account. Unfortunately I cannot remember my password! I have tried getting a second email address but when they send me an email I still cannot activate it as it asks for previous passwords!! What would happen if I don't reactivate it - will it prevent me from using my computer which is a lifeline for me as I am classed as elderly and live alone. Thanks

Samantha Barwell ● 2160d5 Comments

I think there are numbers on which you can ring Microsoft.  I have one here, which may not be right.0344 800 2400Others are 0800 032 6417 or 01866 425 4826.Perhaps someone more knowledgeable has better info.  Good luck!

Rae Lewis ● 2160d

And could this email be a scam??  Could well be.

Rae Lewis ● 2160d

More than likely a scam.

Steven Trembath ● 2160d

This does sound suspiciously like a scam. Indicators of this are poorly written messages with spelling and grammatical errors, a message starting with "Dear user" or something equally generic or indeed starting with "Dear 《your email address》". The "from" email address is also a strong indicator- it may look a little like a @Microsoft.com, but will be different if this is a scam.If you suspect you have been scammed, no shame, it's easy to do and these are often  quite sophisticated operations, but I would advise changing any passwords you have and running a virus scan.Good luck.

Chris Jenkins ● 2160d

Hi  that sounds like the messages we've been getting at work. Definately a scam if the same.

Sue Robinson ● 2159d