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From 'Private Eye' 'Contract Tracing':Matt Hancock's pledege that he would be 'really starting contact tracing' by 'hiring an initial 18,000 people' and 'training up the mass ranks of our contact tracers', sounded like the UK was about to follow the successful test-and-trace route against Covid-19 followed elsewhere. 'But in a letter to the 13 regional directors of public health, Public health England said only 3,000 of Hancock's 18,000 contact tracers would be 'qualified public health  and clinical professionals'. The rest will be 'call handlers' from an ' external logistics partner'.'The NHS will not directly hire those 15,000 people, instead handing out call centre contracts to companies like Serco. Agencies advertising for contact tracers posts are offering minimum wage (£8.72 an hour) and asking for staff with experience of  'telephone or face to face customer services' who are 'passionate' about 'delivering an outstanding customer experience'.Other countries are using personnel from libraries, civil service and the army cadets to supplement their contact tracing teams.'Public Health England had only 300 contact tracers at the time the approach was abandoned in mid-March, and it didn't mobilise the 5,000 or so local authority environmental health experts who already have contact tracing experience. Hancock's antipathy to local government and enthusiasm for contracting out, as well as for unproven tech solutions - his scheme relies on untested mobile phone apps to trace contacts digitally - means the UK is again out on a limb'.

Vanessa Smith ● 2372d