Post Office Now Proposing Move into Robert Dyas
Consulting on new location for Heathfield Terrace branch
Robert Dyas is at 326 Chiswick High Road
May 23, 2026
The Post Office has launched a public consultation on plans to relocate the Chiswick branch from its current site at Heathfield Terrace to inside Robert Dyas.
The consultation, running from 22 May to 3 July , outlines a move to the hardware store at 326 Chiswick High Road, where the service would operate from a refurbished, dedicated area within the store. According to the consultation letter, the relocation follows the appointment of an operator who believes the move will “help to secure continued access to Post Office services locally” and support the viability of their business.
The Heathfield Terrace Post Office had been closed for an extended period up until September last year after the previous sub-postmaster decided he could no longer operate profitably. Its reopening was welcomed by residents and businesses who had spent months travelling to alternative branches for everyday postal and banking services. The new proposal means the branch could move again just months after returning to full operation.
The Post Office’s announcement also casts serious doubt over the previously proposed plan to open a standalone branch at the Autocheck garage on Chiswick Back Common. That proposal had not yet secured planning permission, and the garage owner — also the freeholder — had insisted his business would continue operating. The proposal letter issued by the Post Office suggests that the current temporary postmaster who was running the Heathfield Terrace store and was advancing the Autocheck proposal, is not going to be running the Robert Dyas counter as it specifies a ‘new permanent operator’.
s no reference to the Autocheck plan, and it is not yet clear whether it has been abandoned. If the Robert Dyas proposal proceeds, the Chiswick Post Office would operate as a counter within a retail store, rather than as a standalone branch. This is understood to be a similar format to the Strand Post Office which is sited within the store.
The Post Office says the Robert Dyas site would provide a “modern, open-plan environment” with three open-plan serving positions and longer opening hours than the current branch. Proposed hours are 9am–6pm Monday to Saturday, compared with the existing 5.30pm weekday closing time and 2.30pm on Saturdays.
The new location is approximately 120 metres from Heathfield Terrace, along “mostly level terrain,” with level access at the entrance and space for wheelchair users inside.
However, the consultation confirms that several services available at Heathfield Terrace would not be offered at the new branch. These include:
- Evri services
- Paper Check & Send
- DVLA photocard renewal
- Western Union
- Document Certification
Customers needing these services would have to travel to alternative branches such as Shepherd’s Bush.
Hammersmith and Chiswick MP Andy Slaughter said, 'It is a good location and a strong offer so hopefully the long saga of Chiswick Post Office is reaching a good conclusion. It shows Hounslow Council and I were right to engage constructively with PO Ltd and make sure we knew what was happening before making any announcements, as we know how important the Post Office is to people in Chiswick.'
Local ward councillor Joanna Biddolph criticised the revised proposal, arguing that it does not reflect the scale of demand in Chiswick. She said, “Very disappointing as it fails to recognise its importance and significance to Chiswick which has around 50,000 residents and a significant business population that needs a substantial post office,” she said. “Customers have praised the current postmasters for running an efficient, friendly and professional service and have consistently said they want a stand-alone post office.
“I am concerned that the range of services will be reduced which will mean some customers will have to travel to other post offices instead of having those services on their doorstep.”
Cllr Biddolph says that if enough people respond to the Post Office's consultation asking for a standalone Post Office, it may reconsider its current proposal.
Residents can submit their views via:
- postofficeviews.co.uk
- comments@postoffice.co.uk
- 03452 66 01 15
- FREEPOST Your Comments
The Post Office says all feedback will be “carefully considered” before a final decision is made, with the change proposed for July/August 2026.
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